JetPay Payment Services

JetPay Customer Service

What Can We Help You With Today?

It is not every day that you find a company offering good, old-fashioned customer service. You know the ideal — a place where you interact with real people, not confusing phone trees. You want a place where you are much more than a number on an account. Most of all, you want a place where they put your interests on top.

Welcome to JetPay Payment Services Customer Service. Our professional team of support agents is here to help you with setup, transaction research and education 24/7, 365 days a year. Our inbound support staff is empowered to access any resources at their disposal to bring a swift resolution to your support needs.


Getting Started
Here are some self-help options.

Customer Resources
Information for Merchants.

Answers to Most Common Questions.


Video Walkthroughs
Virtual Terminal
A "how-to" for new Virtual Terminal users.

A "how-to" for our reporting system.



Peoples Trust Code of Conduct

Code of Conduct
for the Credit and Debt Card Industry

For our Canidian merchants, JetPay adhears to the Code of Conduct for the Credit and Debt Card Industry. If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, please click the button below.

For more information about the Code of Conduct for the Credit and Debit Card Industry please click here.

Customer Satisfaction

Every call to our customer service center is important, and our main goal is to ensure that every client partner is 100% satisfied with the level of support they receive. In a recent annual survey of our customer base, our payments support team achieved a 97% overall satisfaction rating.

How to Reach Us

You may contact JetPay Payment Services support at any time, by phone or email, day or night. A customer service representative is always here to help.

Phone & Fax

When calling JetPay Payment Services support,
please press #2 at the prompt to be connected.


Note: Emails are answered in the order they are received in queue. Inbound calls, however, do take priority. Most emails are answered within one hour of receipt.

NEVER send sensitive information such as a credit card number, account numbers, social security numbers via email.
Copyright 2017 © JetPay Corporation. All rights reserved.
Site integerity check on Monday 27th of March 2017

JetPay is a registered ISO of
Wells Fargo Bank, N.A., Walnut Creek, CA & Synovus Bank, 1125 First Ave, Columbus, GA 31901 & BMO Harris Bank, 111 West Monroe Street Chicago, Il, 60603 & Esquire Bank 320 Old Country Rd, Garden City, NY 11530 & Peoples Trust Company, Vancouver, Canada