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Rent Manager/JetPay FAQ top 10 |
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1. How do I get started using the service?
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Complete the suitable application and return with the requested documentation.
JetPay will issue you a Terminal ID to place into your email software to get started.
2. How long does it take to get set up?
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Applications are processed in the order they are received.
Please allow 3-5 business days for completion.
Please allow for more time, if additional information has to be requested.
3. Can I pay my owners with this service?
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Yes, you can receive payments from your tenants and pay your owners with this service.
4. Can my tenants do recurring payments?
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Yes, recurring payments is allowed.
To determine how/where to do this in the software, please contact Rent Manager directly for assistance.
5. When will the money be in my account or my owner’s account?
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All transactions are on a 2-day funding delay.
Once a transaction is processed, the funds will be on hold for 2 business days (weekends and bank holidays are excluded).
JetPay’s ACH cut-off time is 2:30 pm CST.
6. Can my tenants make their payments online?
- Yes, this is allowed through Rent Manager’s portal.
For details please contact Rent Manager directly.
7. Can I give you two bank accounts to use?
- Yes, you can use two bank accounts for credits and debits.
This means all of your funding deposit/refunds will go to one account and all of your fees can be debited from a separate account.
8. Can I pass the pricing on to my tenants?
- It is against Visa/MC Regulations to pass on credit card processing fees (Interchange, Dues/Assessments, Discount) to your tenants.
However, you can implement a Convenience Fee..
9. How will I know if/when a transaction has gone through?
- JetPay can provide you with access to our real-time reporting system to keep up with transaction status.
10. How will I be notified of a reject?
- JetPay will notify you of a rejected transaction via email.
The email address provided for the main contact is what we will use.
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