Code of Conduct Concern/Issue Form

for the Credit and Debit Card Industry

If you have a concern pertaining to the Code of Conduct for the Credit and Debit Card Industry, you may contact us through a variety of channels:

NCR Payment Solutions Support Operation Hours are 24/7/365.

To assist us in reviewing your complaint, please provide the following, where applicable:

  1. a summary of your concerns,
  2. details, such as the name of the person you were dealing with, the date the concern occurred, date spoken to our representative,
  3. copies of any supporting documentation (i.e. agreements, statements, correspondence)

Upon contacting NCR, we will acknowledge receipt of your concern within 5 business days and open an investigation.

NCR Payment Solutions will provide a resolution within 30 days of receiving the merchant concern, along with:

  1. a summary of your concerns,
  2. The final result of the investigation;
  3. Explanation of the proposed resolution; and
  4. Information on how to further escalate the dispute in the event of an unsatisfactory outcome, along with the appropriate form(s).

If you believe that our conduct is contrary to the Code and feel your concerns regarding our products or services have not been adequately addressed, you may report the issue to your acquirer, Peoples Trust to file a Code of Conduct Complaint.

To File a Code of Conduct Concern please use one of the following: