The Knowledge base
What do I do if I receive a chargeback?
You will be notified by JetPay’s Dispute Processing department that one of your customers is disputing a sale that you previously processed. You will receive a debit advice that will provide details of the dispute and what you need to do in order to rebut the claims your customer is making against you. It is important to be as detailed as possible when filing a rebuttal. Attaching evidence that shows the sale was legitimate is important. If your evidence provided is sufficient to refute the claims made by your customer, your bank account will be credited for the amount of the chargeback that was previously debited. You may not win the chargeback even if it is reversed. Your customer has broad dispute rights under Federal laws. This may not prohibit you from pursuing him/her in civil court however. If you should have any questions, please do not hesitate to call our Chargeback Customer Service number at 877-453-8729.