The Knowledge base
What is the proper way to process an EMV transaction?
In order to process an EMV or Chip transaction properly, the customer must insert her card into the EMV slot on the terminal with the chip card entering first and face up. The card must be left inserted throughout the duration of the transaction. An approved authorization must be obtained and a signature from the customer/cardholder must also be obtained. The merchant must compare the signature on the sales slip to the signature on the reverse of the credit card used to purchase the goods or services. If the signature is not on the back of the card, you must request another form of identification that includes a signature and make that comparison. If the signatures do not match, you should consider rejecting the transaction.