New Merchants



Your merchant account has been approved and you are ready to begin accepting credit cards. We look forward to working with you and your organization, and being a significant part of your company’s success.

The information below will help you get up and running with JetPay quickly and efficiently. We are available to answer your questions 24 hours a day, 7 days a week, and 365 days a year.


Customer Support




Voice Authorizations


*must call

Customer Support


*For Voice Authorizations you MUST provide your Merchant ID number.
When you receive your first statement, feel free to contact customer support to walk you through the statement and how it reads.

JetPay virtual terminal software.

If you will be processing using our JetPay Virtual Terminal Software, contact our customer support department by emailing, and they will walk you through the configuration/setup and training on the software.

Direct interface/integration with JetPay’s front end authorization platform.

If you are integrating your web site, or shopping cart directly to our front end processing platform, please contact your sales agent for more information. To request set up on our 24/7 testing server, or if you have questions or need assistance during this process, you can email

Equipment & hardware.

If you need to download a payment processing terminal, please contact customer support at
800-834-4405 ext 2.

Point of Purchase Decals.

Decals are included with this letter. Please place the decal(s) in a prominent location at your establishment. Please contact our marketing team for web art logos, if possible please specify the image size you need i.e. 200×75 pixels, etc.